Billing Terms & Conditions

Definitions

Seller refers to the store’s website owner.
Buyer refers to the person or company that is placing the order
Goods refers to the product(s) included in the order.

Costs, Charges, and Discounts

All prices and charges are shown in US Dollars.
Shipping charges are calculated during the checkout based on the estimated costs by the carrier. For orders with address in USA, carrier is USPS. For international orders, carrier is mainly DHL. Charges depend on the kind of shipping service that buyer selects (when available)
Texas sales tax (currently 8.25%) is applicable to all sales.
Volume discounts are applied automatically during checkout. For promotion discount and coupon discount the buyer has to provide the discount code during checkout.
We don’t collect or store any payment information supplied by customers. All the transaction are processed by the corresponding payment provider: Stripe, Shopify, Amazon or PayPal.
We are 128 Bit SSL and PCI compliant, which means that we apply the most secure environment for our transactions. Our store address starts with https which demonstrates this qualification. 

Payment

All payments are due upon completion of the order. If a payment is not received or the payment method is declined, items will not be shipped. In this case, the order will stay pending for 8 working days, until the buyer replaces the payment method or solves the problem with the credit card issuer. If after that time, the seller doesn’t receive payment, the order will be cancelled.

We accept most major credit cards including Visa, Mastercard, Discover, American Express and PayPal.

Cancellation

An order may be cancelled until before the items have been shipped. In case the items have been shipped, the order cannot be cancelled; however, the buyer may return the order according to our Return & Refund Policy. 

Complaints

For any complaints, please contact our customer service: sales@artenostro.com include your order number and explain the situation. We will do our best to find an acceptable solution to any situation that may arise.

Legalities

The seller is not responsible for any harm related to purchased goods once the buyer has received them.

Any dispute arising from such use of the website is subject to the laws of the site owner's state.

Your use of this website and placement of an order indicates you agree with these billing terms and conditions.